Quicken Mobile App works on iPhone but not iPad

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Jwalt313
Jwalt313 Member ✭✭
edited May 2022 in Errors and Troubleshooting (Mobile)
Is there any reason why my Quicken Mobile App works on my iPhone but not my iPad. All settings seem to be the same but the iPad app won't even open. I have tried deleting and re downloading the app to no avail.

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  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
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    Hello @Jwalt313

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. When you try signing it does it say that your account does not exist? Does it crash when it opens or maybe it doesn't load? We'll just need a bit more information to figure out what exactly is going on.

    To start off here could you take a look at the troubleshooting article down below. 

    https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app

    If you're able to find something that's similar to the issue you're having try it out. If not give us an update and we'll see what we can do!

    Thanks,

    Quicken Francisco


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