password headache

I had gone up to Quicken's site and changed my password. I now try to login with Quicken and it won't take my password. I have reset my password a number of times and it still won't take it. Is there some magic incantation I need to say to get this to work? I am running the latest version, Version 5.18.0 (Build 518.35901.100) on a mac.

Answers

  • RickO
    RickO SuperUser, Mac Beta Beta
    I have seen issues with some special characters. Have you tried a password with only upper and lower case letters and numbers?
    Quicken Mac Subscription; Quicken Mac user since the early 90s
  • thanks for the response. It doesn't make sense but after I don't know how many tries it finally took the password. I remember the last time I changed the password having a headache, grrrrr!

    thanks again
  • RickO
    RickO SuperUser, Mac Beta Beta
    For your fellow users, was it removing special characters that fixed it, or did it finally accept it with the special characters?

    Quicken Mac Subscription; Quicken Mac user since the early 90s
  • It took it with special characters. Maybe it was specifying vanilla ice for the 3rd character :)
    thanks again.
This discussion has been closed.