My American Express account will not refresh in the billing platform

Hi, I am able to download transactions from my AMEX account without a problem. However, when I try to "refresh" the bill in the billing platform I get an error telling me that the account has been locked by AMEX. I have called AMEX and they assure me that the account is NOT locked. I keep trying to update but it continues to tell me that the account is locked. Any suggestions???


  • Hello @Jim Pace,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this?

    First, I have a couple of questions in order to better assist you-- Have you tried the steps found in this support article already? Also, how long ago did this issue start?

    Please, check back and let us know!
    -Quicken Anja