My American Express account will not refresh in the billing platform
Hi, I am able to download transactions from my AMEX account without a problem. However, when I try to "refresh" the bill in the billing platform I get an error telling me that the account has been locked by AMEX. I have called AMEX and they assure me that the account is NOT locked. I keep trying to update but it continues to tell me that the account is locked. Any suggestions???