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Scheduled payment in Bill Manager and it disappeared
I scheduled payment to CITI 2 weeks ago. It showed up in my register as scheduled and then a week ago it disappeared. How do I check to see if it is still scheduled or should I create another payment?
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Best Answer
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Quicken Anja Moderator mod
@Dan Miller Thank you for providing the requested details, though I apologize for the delay in my response.
I took the liberty of pulling up your account and checking the status of the scheduled payment you made for your Citi Online Biller and found that the payment does still show that it is still scheduled.
However, we have recently received information from our partners that currently, Citi is experiencing issues with syncing that impacts attempts to sync as well as add or make payments to Citi which I suspect is the reason why you're currently unable to see that it is still scheduled.
Being that there is a current issue with Citi, it is very likely that this will hinder the scheduled payment from successfully going through. Therefore, I recommend that you make your payment to them directly while this issue remains ongoing.Our teams are aware of the issue and are working with our partners and Citi to get the issue resolved as quickly as possible but do not have an ETA at this time.
Please, refer to this Community Alert for updates.
I apologize for not having better news to share with you!
-Quicken Anja0
This discussion has been closed.
Answers
Thank you both for taking the time to reach out to the Community to tell us about your issue, though I apologize that you are experiencing this.
Could you please provide which version of Quicken you have currently running?
In order to better assist you, I would just like to clarify a few things. First, please open your account register and navigate to the clock symbol in the top-right corner (see illustration below).
Please, check back and let us know!
PREMIER 2020 R30.10
1. dont show checked
2. scheduled 11/25/20
3. just CITI
4. Bill Manager
5. the reminder disappeared as well so I tried to set up CITI again and it says waiting for next bill
Thanks Dan
I took the liberty of pulling up your account and checking the status of the scheduled payment you made for your Citi Online Biller and found that the payment does still show that it is still scheduled.
However, we have recently received information from our partners that currently, Citi is experiencing issues with syncing that impacts attempts to sync as well as add or make payments to Citi which I suspect is the reason why you're currently unable to see that it is still scheduled.
Being that there is a current issue with Citi, it is very likely that this will hinder the scheduled payment from successfully going through. Therefore, I recommend that you make your payment to them directly while this issue remains ongoing.
Our teams are aware of the issue and are working with our partners and Citi to get the issue resolved as quickly as possible but do not have an ETA at this time.
Please, refer to this Community Alert for updates.
I apologize for not having better news to share with you!