Quicken Community is moving to Single Sign On! Starting 1/22/21, you'll sign in to the community with your Quicken ID. For more information: http://bit.ly/CommunitySSO
error 364-a Your financial institution downloaded
gregb4
Member ✭✭
Set up a new, third, E*Trade account in Quicken Win10 subscription using the Q new account setup routine. Q linked and established the account on my register. It's listed normally on the account list and has direct connect. One step update however returns the above error 364, "Q downloaded data for an account not in my data file". But it is. I also reset the account. The account does have a zero balance. How to fix please
0
Best Answer
-
Quicken Anja
Moderator mod
Hello @gregb4,
Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.
Could you please provide which version of Quicken you have currently running?- Help > About Quicken
If you haven't already, I suggest you try to validate your data file by following the steps below--- First Save a backup of your data file (just in case)
- Go to File
- File Operations
- Validate and Repair
- Validate File
- Ok
- Close the data log that will pop-up after the validation has completed
- Close Quicken
- Wait at least 5 seconds
- Reopen Quicken
- Try again to see if the issue reoccurs/remains the same or gets corrected
You can also try super validating which are the same steps as above except that you will hold Ctrl and Shift on your keyboard when clicking on Validate and Repair in order to get the option for Super Validate.
Let us know how it goes!-Quicken Anja5
This discussion has been closed.
Answers
Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.
Could you please provide which version of Quicken you have currently running?
If you haven't already, I suggest you try to validate your data file by following the steps below--
Let us know how it goes!