Hello @Darrel Rusnell
Thank you for
reaching out on the community and telling us about your issue. I do apologize for the issue you're having. We'll need a bit more info here. Are you getting any errors? If so which one but you may not be. How long have the downloads not worked? Do you know which connection method you're using? You can double check by right click on the account then selecting the following options Edit/Delete Account > Online services. From here you'll see the connection type.
Once you have a chance let us know more details we'll see what we can do.
Thanks for the update. I was taking a look and noticed that the connection isn't available for connection anymore. I'm wondering if they may have changed or removed it. One way for us to check would be to try to download a QFX file from the bank and try importing it into a test file. I'll leave information on how to do so down below.
Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.
From here you'll want to download the file from westgate. I'll leave instructions below on what to look for as every website has the download located in different places. https://www.quicken.com/support/web-connect-troubleshootingOnce this is done see if you're able to download the file and import into quicken. If you're unable to download the correct file let me also know. If you are able to import the file could you take a screenshot again of the account details and we'll see if anything has changed. Thanks,Quicken Francisco