RESOLVED - 0L-220-A Merrill Lynch - Quicken is unable to complete your request

David24 · December 2020

Anyone else getting this error? It worked yesterday...

One Step Update
Quicken Windows 2020 R30.14
Build 27.1.30.14

Frankx · December 2020

Hi @David24,

This error relates to the financial institution's servers and it can sometimes be a temporary condition caused when the bank is doing maintenance, etc.

I suggest that you take a look at this guidance - LINK. If this happened for the first time today, wait a day or two and then follow the information given in the last section of this document.

Let us know how that goes.

Frankx

Quicken Sarah · December 2020

Hello All

Thank you for taking the time to report this error to the community, although we apologize for any frustration or inconvenience experienced.

I am also receiving the OL-220 error when attempting add an account with Merrill Lynch using fake login credentials, when I should be receiving an invalid login error.

A review of the log files which detail the internal conversation between Quicken and the financial institution reveal the following error message:
"Parse error. Current object: Null Object"

At this time we recommend contacting Merrill Lynch to report the error and provide a copy of your OFX Log which may be found in the Help menu > Log Files > OFXLog.txt.

This information will be helpful for them to investigate and resolve this issue as quickly as possible.

In the meantime, we recommend allowing up to 48 hrs before attempting to add/update accounts with Merrill Lynch again and we are moving this thread to the Current Online Banking Issue category.

To automatically receive updates and/or a resolution to this issue as one becomes available, please bookmark this post by clicking the yellow star icon in the upper right.

Thank you,

Sarah

Frankx · December 2020

Hi @David24,

This error relates to the financial institution's servers and it can sometimes be a temporary condition caused when the bank is doing maintenance, etc.

I suggest that you take a look at this guidance - LINK. If this happened for the first time today, wait a day or two and then follow the information given in the last section of this document.

Let us know how that goes.

Frankx

David24 · December 2020

@Frankx
I tried again after a few hours and it is now working. Thanks for the link to info clarifying the different types of downloads and possible problems - helpful today and I'm sure in the future.

Michael Sloss · December 2020

I started getting this error yesterday and still today. It worked Friday.

MichaelHollern1 · December 2020

I started receiving this same message Friday, Saturday and now today. Is the resolution with ML Investments???

ck126609 · December 2020

I am having the same issue. Anyone have a solution?

Ronald1955 · December 2020

Just checked - Update is still down . I had to do a manual download through Merrill to update brokerage transactions

ppassera · December 2020

I am having the same problem... Is this a Merril issue?

milkieed · December 2020

@Frankx I read the article and spoke to Merrill support. They where less than helpful and guided me back to Quicken. It is Dec 6 12:18pm PST and this has been going on for 3 days. Any help would be appreciated.

tamashi · December 2020

I too am having this issue since late Friday night (Dec 4)

rgumpertz · December 2020

I tried Resetting the account connection and it popped up an empty dialog box! That dialog box can't be closed (except by killing Quicken from Task Manager). Moby Sigh...

milkieed · December 2020

@rgumpertz the same thing happened to me when I tried to reset the account. I went as far as to delete the accounts and try to add them back but received the same error #

DJMc · December 2020

I have been having the same problem (OL-220-A) for several days.
Am working around it by doing a manual download from Merrill but would like it to work as it should.

Resetting the account connection got the same results as rgumpertz and deleting the accounts the same results as milkieed.

The Merrill support person didn't have the error code in her 'what to tell the customer to do' list and referred me back to Quicken. Tried again next day and was again referred to Quicken.

Will try quicken support again and share any positive news or ideas.

DJMc · December 2020

No joy with another try with Merrill Support, but I've asked that this issue be escalated since they don't have instructions related to this error code.

Will try quicken tomorrow... but in the meantime... pondering whether this could have been triggered by update to R30.14 of quicken. Can't remember exactly when that update happened.

Dave Haught · December 2020

I am having same problem with OL-220-A error and Merrill Lynch. I successfully updated on Friday AM, 12/4/2020. On Saturday, 12/5/2020 the error first appeared. The error was present throughout the weekend and is still there this morning, 12/7/2020. I did call ML on Saturday morning and the associate opened a ticket. We'll see how long it takes to resolve. I suggest all who are experiencing the error to call ML and open a ticket.

Fred Flintstone · December 2020

Same error this morning. 12-7-2020 @ 7:41am et.

fnatale1 · December 2020

Whew... I thought I was going crazy. Evidently, misery loves company. Sounds like all are facing the same connection issue which began late last week. First issue for me started with One Step Update on 12/4. I was able to force the update by just going to one of my Merrill accounts and initiating a transaction update for Merrill only. This has since failed to work. Can't get anything now except the error code you all are getting.

I will reach out to Merrill today, but I do think that this issue might be associated with recent Quicken version update. Seems to be coincided. Is anyone from Quicken looking into this?

mvwabc · December 2020

Add me to the list with the problem,

Jim Hurwitz · December 2020

I am having this problem, too! I spoke to Merrill support and they are sending up to supervisors...

crosscheck57 · December 2020

Me too. Quicken Windows 2020 R30.14 It started right after this last update. I tried deactivating account on-line services , then reactivating. It came up with "Sorry we encountered an error (It's not your fault)" and gave option to try again or manually enter transactions.

plastable · December 2020

I am having the same problem. First noticed it 12/5, continued 12/6 and now 12/7. Called Merrill last night and again today. They don't let you talk to tech team, so it is just information passage back and forth. Today he tried to walk me through some sort of troubleshooting process which seemed to involve resetting the permissions on the Merrill website for Quicken connection, but we got disconnected before we could get through it, and I don't see any settings there; I hate to call back and wait another 30 minutes in the cue and get another service associate up to speed on the issue! I tried the account reset in Quicken as others above have, and got the same blank dialog box and Quicken lock-up. Had to do Cntl-Alt-Del out of the program, reboot, restart Quicken, data validate (fortunately OK). This happened twice. Then I tried just changing the password for Merrill in the Vault manager, by deleting it and then putting it back in, but that did nothing (of course, but it is what the Merrill guy wanted me to do). Overall, this is really irritating! If it is a Quicken problem, I'd be surprised; my E*TRADE accounts still update fine and they use Direct Connect also, like Merrill does. Yet Merrill won't admit they have a problem. The guy I talked to last night said they did a website update this weekend, but today they say the tech team says that could not have affected the backend processes involved in Quicken data transfers. Hmmmm. Anyway, they say Quicken needs to resolve this, not their problem. I don't believe it.

Suppose the guy gave me a legit hint, though. I vaguely recall when I first set the Merrill account up years ago, that there was some kind of permission I had to give online to allow Quicken to access my Merrill accounts. Suppose that they did some kind of database update and reset that flag at Merrill. Then all our account access would quit working, right? Until we reset that. Anyone recall how to do it?

jefflock · December 2020

I am having same problem with OL-220-A error and Merrill Lynch today 12/7/2020. I successfully updated on Friday AM, 12/4/2020.

idcreating1 · December 2020

Same exact issue here and no luck with the ML tech support. I also recall having to check a box to give quicken access which I can't locate now. I have also been been doing the manual download however the download does not update some security prices like bonds and preferred. Does anyone know how to bring in the latest security values from the ML site using the manual download?

This all worked great when the direct connect feature was working.

JR1568 · December 2020

Same issue here. Last successful update from Merrill was on 12/4. Other institutions working fine. Why does Quicken freeze up (as described above) when I try to Rest Account in Online Services under Account Details. Seems like that might be a Quicken issue with the most recent update?

plastable · December 2020

> @JR1568 said:
> Same issue here. Last successful update from Merrill was on 12/4. Other institutions working fine. Why does Quicken freeze up (as described above) when I try to Rest Account in Online Services under Account Details. Seems like that might be a Quicken issue with the most recent update?

Good question. That is clearly a Quicken issue. But I suspect the bigger issue is that Merrill Lynch is not communicating properly, and that is why we can't update (and why Quicken is hanging, although it should error trap for that). Since Direct Connect works fine on my E*TRADE accounts, but not on Merrill, and they both worked last week, I think Merrill did something on their end to break it.

rgumpertz · December 2020

Purely due to coincidental timing (and Gibbs' Rule 39), I'm a little suspicious that it might be an issue in R30.14.

Marshalltx · December 2020

I too am having the same problem with Merrill. On 12/4, accounts were getting updates with the exception of 2 new accounts that were recently added to my ML account. I didn't have time to deal with it on Friday and thought I would today. Unfortunately, I can't get any updates from Merrill and am getting OL-220-A error message.

Frankx · December 2020

Hi All,

If you haven't already - I suggest that you take a look at this guidance - LINK.

Assuming that you connect with ML via direct connect, which I assume all of you do, this is a matter that the financial institution needs to fix. I don't suggest that you deactivate / reactivate your account as that will not correct this issue.

Frankx

Quicken_Tyka · December 2020

Hello all,

Thank you for taking the time to visit the Community to report this issue.

We have been receiving reports of Merrill Lynch getting OL-220-A errors when trying to connect.

If you have not done so already, please take a moment to review the steps and information available here. If the trouble persists, please contact Merrill Lynch directly for assistance.

Merrill Lynch uses Direct Connect-- this means that the information comes directly from the financial institution and Quicken does not have access to these servers to correct the issue.

Thank you,

-Quicken Tyka

Larry Ashworth · December 2020

Having same problem as everyone here commented - 12/4 was last date of successful download from Merrill. Having to manually enter transactions. All other accounts okay.

plastable · December 2020

> @Frankx said:
> Hi All,
>
> If you haven't already - I suggest that you take a look at this guidance - LINK.
>
> Assuming that you connect with ML via direct connect, which I assume all of you do, this is a matter that the financial institution needs to fix. I don't suggest that you deactivate / reactivate your account as that will not correct this issue.

> @Quicken_Tyka said:
> We have been receiving reports of Merrill Lynch getting OL-220-A errors when trying to connect. If you have not done so already, please take a moment to review the steps and information available here. If the trouble persists, please contact Merrill Lynch directly for assistance.
>

Frankx and Quicken_Tyka,
Thanks for jumping in, but I already read that link before coming here. If you will read the link yourselves and read what people have posted here, you'll see that we HAVE following the recommended steps on your linked page. I.e., we have identified which financial institution has the problem (Merrill Lynch); we have gotten the error code (OL-220A); we have verified that Merrill Lynch connects using Direct Connect; we have verified the problem persists whether we are updating just one account from the transaction register or all accounts from OneStep Update; we have waited a day (or 2 or 3) to see if the problem resolves itself (it has not); we have contacted the financial institution (Merrill), but they say it is not a problem on their end; the deactivate/activate sequence was suggested by Merrill Lynch support (doesn't work).

So, your help is solicited, but repeatedly posting the link to that page is not helpful, as nothing there resolves the problem. What we have thus far are these facts:
(1) it hasn't worked since Friday;
(2) we know Merrill Lynch updated their website over the weekend but their tech folks say that wouldn't have affected the backend processing with Quicken;
(3) some people are suspicious about the recent Quicken update. I don't know if anyone has data on whether the issue arose immediately after the update or after a day or more of delay. I do know that E*TRADE continues to work fine and it uses Direct Connect.
(4) Merrill Lynch says it is not their problem.

Where do we go from here?

RESOLVED - 0L-220-A Merrill Lynch - Quicken is unable to complete your request

Best Answers

Answers