I cannot get payment details to show for a home mortgage account

I have a mortgage account set up as "Property and Debt". The Loan details show up just fine, but when I go to "payment details", all I get is the Payoff Date and Monthly payment breakdown. The rest of the screen is blank. I have other loans set up with the details showing up just fine.


  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    edited January 2021
    By any chance, have you enabled this mortgage for download from the lender?
    Doing so removes the account ledger and ALL ability that you'd otherwise have to enter transactions and manage the loan.
    See UKR's comment here for how to turn off download: https://community.quicken.com/discussion/comment/20142382#Comment_20142382

    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • chrisbyle
    chrisbyle Member
    That worked, thank you