Recently purchased latest version of Quicken from Quicken website via PayPal
currently using Quicken 2017 for windows, purchased the latest version from Quicken website using a PayPal account. Quicken very happily accepted my transfer from PayPal, PayPal shows the transaction completed with an reference number. Called Quickens customer number, after waiting on hold for a very long time, first person I spoke to said I was accessing Quicken with the wrong E-Mail, only have one E-Mai. Called back, again waited a long tie on hold, 2nd person said there was a problem with the on line purchase system and that I would see a refund but couldn't give a time frame. How come Quicken accepts my money with no problems, but doesn't provide the product. I no longer have access to my money and no access to software I paid for and no time frame on the refund. Person I spoke to said I could just pay for another copy of software but could no say for sure if system would work. How can you help me?
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