Is there a known issue with downloaded and matched transactions disappearing?

andrewroth · January 2021

I have a recurring transaction that keeps disappearing. I download transaction data from my bank into my checking account. This particular deposit happens every other week. I manually match it to my recurring transaction in Quicken. The last 3 times I've done this, the transaction has mysteriously disappeared the next day.

Quicken Francisco · January 2021

Hello @andrewrollins

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. I'm wondering what could be causing this to happen. I'm wondering if we were to try deactivating and reactivating the accounts if we could get it functioning as expected. I'll leave steps down below.

First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below.

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

https://www.quicken.com/support/reactivating-deactivated-account

Once you get the chance to try this out let us know how it goes. If you're still having issues with this let us know and we'll see what we can try next.

Thanks,

Quicken Francisco

Is there a known issue with downloaded and matched transactions disappearing?

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