Nordstrom Credit Card asking for additonal info each time but still not working

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malgaze
malgaze Member ✭✭
in Download, Add/Update Accounts (Windows)
Using One Step Update/Express web connect to sync with Nordstrom CC. Window pops up to ask for additional information to connect. I enter requested information correctly and same window pops up.

Answers

  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
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    Hello @malgaze

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. I'm wondering if it thinks the connection may not be authenticated. Lets try seeing if we're able to fix the issue you're having by deactivating and reactivating the account. I'll leave steps down below.

    First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

    https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

    Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

    https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

    Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

    https://www.quicken.com/support/reactivating-deactivated-account

     Once you get the chance to try this let us know how it goes. If you're still having issues we'll take another look.

    Thanks,

    Quicken Francisco

  • malgaze
    malgaze Member ✭✭
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    Thank you for these instructions. I've deactiviated the account and upon attempting to reactivate, it's asking for the same additional information it was asking me for before. I enter the info (in this case it's mother's middle name) and then I end up in a loop where it keeps asking me for my mother's middle name. After two tries I'm getting the CC-501 error
  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @malgaze,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please review this error-specific support article regarding error CC-501.

    As stated in the article, if the issue persists for more than 24 hours, you will need to reach out to Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and likely be required to file an escalation in order to have it successfully resolved.

    Click here to review Quicken Support's hours of operation.

    -Quicken Anja
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