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ONGOING 2/3/2021 PNC Returns CC-502/102 Error

Quicken Sarah
Quicken Sarah Administrator, Moderator mod
We are receiving reports of Quicken Users receiving a CC-502 or 102 error when attempting to add/update accounts with PNC Bank using the Express Web Connect method.

We have opened an escalation with our service providers and are working with them to resolve this error as quickly as possible.

If an error is received, please allow up to 24 hrs before adding/updating accounts with PNC Bank once more.

To automatically receive notification once an update and/or resolution is available, please "bookmark" this Alert by clicking the yellow star icon in the upper right.

Thank you!

Comments

  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 11/11/20

    Our Teams are continuing to work with PNC Bank and our service providers to resolve these errors and we do not have an ETA on when a solution will be restored.

    We appreciate your patience and this Alert will be updated as soon as new information and/or a resolution becomes available.  

    Thank you!
  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    ONGOING 11/16/20

    Our Teams are continuing to work with PNC Bank and our service providers to resolve these errors and we do not have an ETA on when a solution will be restored.

    We appreciate your patience and this Alert will be updated as soon as new information and/or a resolution becomes available.  

    Thank you!
    ~~~***~~~
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    edited January 16
    ONGOING 1/16/2021

    We have received confirmation that the OL-292-B error has been resolved, Users connecting with Direct Connect should now be able to add/update accounts as expected.

    For Users connecting with the Express Web Connect/Quicken Connect method, our teams are continuing to investigate the ongoing CC-502/102 errors.

    Some Users have reported that deactivating every connected PNC account in the data file and then reactivating through the Add Account flow has resolved this error for them.

    Windows Users, go to the Tools menu > Add Account option.
    Mac Users, go to the Accounts > New option.

    If errors persist, please contact Quicken Support for additional troubleshooting assistance.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 2/3/2021

    While some users have reported that deactivating every connected PNC account in the data file and then reactivating through the Add Account flow has resolved this error for them, there are also some users that are still reporting receiving an error and our teams are continuing to investigate. 

    For those who are still experiencing these errors with PNC, we ask that you please navigate to Help > Report a Problem to send log files and report this issue or contact Quicken Support directly to have our support agents collect log files.

    Thank you!
    -Quicken Anja
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