R31.12 - Reconcile issues after download banking transactions

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cnmack
cnmack Member ✭
edited February 2021 in Download, Add/Update Accounts (Windows)
The reconcile function for banking and credit card accounts does not recognize uncleared transactions. Returns message "There are no uncleared items to reconcile" when the transaction register reflects one or more uncleared transactions after download.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @cnmack,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken 

    If you haven't already, I suggest you create a copy of your data file in an attempt to rebuild all of the internal lists and database tables. Then, try to Validate your data file in the copied file by following the steps below. However, I do recommend that you also Save a backup of your data file first before trying these steps (just in case).
    1. Navigate to the File menu
    2. Select File Operations
    3. Copy...
    4. Leave the presets as is and click OK
    5. Wait for the copy procedure to complete
    6. Select New Copy and click OK                                                                              
    7. Once the newly copied file opens, navigate back to the File menu
    8. Select File Operations
    9. Validate and Repair...
    10. Select Validate file
    11. Click OK
    12. Close the Data Log
    13. Close Quicken (leave it closed for at least 5 secs)
    14. Reopen Quicken and see if the issue persists.
    You can also try to Super validate the copied file by holding down the Ctrl + Shift keys on your keyboard while selecting Validate and Repair... (step 9) which will give you the option to Super validate file instead of Validate file.

    If this does not resolve the issue, you can either switch back to your original file or restore the backup you saved prior to performing the above troubleshooting instructions (both the original and backup files should remain unaffected by the steps performed in the copied file).

    Follow the steps below to switch back to your original file    :
    1. Click the File menu.
    2. Look near the bottom of the options list.
    3. Select the data file you want to open. 


    Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
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    cnmack said:
    The reconcile function for banking and credit card accounts does not recognize uncleared transactions. Returns message "There are no uncleared items to reconcile" when the transaction register reflects one or more uncleared transactions after download.
    If you are reconciling to the online balance, check the online balance date.  If it is older than your uncleared transactions then they aren't considered for the reconcile.
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  • cnmack
    cnmack Member ✭
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    My version of Quicken is the latest subscription version; Premier Year 2020, Version R31.12, Build 27.1.31.12

    I followed the steps suggested by Anja above. The validate step found no errors in the file. I tried reconciling using the "new file" after validating and got the same result. I then returned to the original file, same result "no uncleared items to reconcile".

    In answer to Chris_QPW above, the online balance date is today (Current date) and the uncleared transaction dates are from six days earlier, so no, the online balance date is not older than the uncleared transaction dates.

    Thank you for your input.
  • Quicken Anja
    Quicken Anja Moderator mod
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    @cnmack Thank you for following up and trying those steps, though I am sorry to hear that the issue continues to persist.

    Unfortunately, since the previous steps provided have failed, at this point, I recommend that you reach out to Quicken Support directly instead, for more extensive troubleshooting and possible escalation if they see fit. Our support agents also have the ability to screen share with you, if you feel comfortable doing so.

    Please, click here to review Quicken Support's hours of operation.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • John Campbell
    John Campbell Member ✭✭✭
    edited February 2021
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    [Removed-Off Topic]
  • cnmack
    cnmack Member ✭
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    Strangely, after several cycles of downloading and manually reconciling the transactions, the problem has disappeared. The process is now working properly again. I made no changes, installed no updates or took any other actions that could explain why the problem cleared up. I wish I could offer you some helpful advice but unfortunately I have nothing.
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