access through the app on mobile and on the website

clivio
clivio Member ✭
edited May 2022 in Errors and Troubleshooting (Quicken on the Web)
Since the day I downgraded Quicken De luxe to Starter, when I access the app on mobile and on the website, only a few of my accounts appear. I wonder what the problem is and how to solve it.

Answers

  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
    edited February 2021

    Hello @clivio

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. Are these any specific type of accounts or are they at random? Are they selected inside your Quicken mobile and web section? If you haven't already I would try to reset the cloud. 

    You can do so by going across the top to edit > preferences > mobile and web >  reset your cloud data. Once you've done this see if you're still experiencing issues. 

    Let us know how it goes!

    Thanks,

    Quicken Francisco


  • clivio
    clivio Member ✭
    Thank you. I reset and selected within the mobile and web section of quicken. Everything's ok now.
  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
    @clivio

    Glad to hear you were able to get it working! If you do run into any more issues please let us know and we'll see what we can do! 

    Thanks,
    Quicken Francisco
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