Why is my computer able to connect to discover card but mobile says it needs attention?
Options
AshTray900
Member ✭✭
Pc downloads and green lights all of my accounts and works just fine, however the mobile iPad app shows attention needed on just my discover card, I have tried to fix it by entering the I’d and password which I know to be correct and tested on discover website. It fails to repair every time so I get this nagging warning.
0
Best Answer
-
this never resolved it, however in subsequent updates to the software my data got corrupted so i created it from scratch all over, created a new cloud save and deleted the other, so far this has not been an issue since0
Answers
-
Hello @AshTray900,
Thank you for taking the time to reach out to the Community and telling us about your issue, though I apologize that you are experiencing this.
If you haven't already, I suggest resetting your cloud data and see if that may make a difference (see steps below).- Sign out of your Quicken Mobile/Web app(s)
- On your desktop program go to Edit
- Preferences
- Mobile & Web
- Make sure sync shows it's ON and click on Reset your cloud data
- Wait for the sync reset to finish
- Go to the Mobile & Web tab
- Click on the blue Sync Now button to reinitiate the sync and to make sure no errors occur
- Wait for it to finish syncing again
- Sign back in on your Quicken Mobile app
Let me know how it goes!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0 -
this never resolved it, however in subsequent updates to the software my data got corrupted so i created it from scratch all over, created a new cloud save and deleted the other, so far this has not been an issue since0
-
I am having the same issue. Tried reset as well and no change.
0 -
Just disabled the Discover accounts from sync. Performed sync and then re-enabled the accounts and issue west away.
0
This discussion has been closed.