Visa won't add new transactions

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Jack755
Jack755 Unconfirmed ✭✭
in Download, Add/Update Accounts (Windows)
During One Step update Visa account won't add new transactions. Was working fine until 2021

Answers

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
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    Hi @Jack755

    Have you tried resetting the account? 

    1) Open the account in Quicken;
    2) Click on the "Gear" icon in the upper right;
    3) Select "Edit account details";
    4) Click on the "Online Services Tab";
    5) Click on "Reset Account".

    Let us know how that goes.

    Frankx 

                            Quicken Home, Business & Rental Property - Windows 10-Home Version

                                             - - - - Quicken User since 1984 - - - 
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  • Jack755
    Jack755 Unconfirmed ✭✭
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    Why after several updates does One Step Update CONTINUE to say
    "Your Data is being synced to our improved cloud service
    this is a one-time process and may take several minutes" ?
  • Jack755
    Jack755 Unconfirmed ✭✭
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    Frank that's the first thing I tried with no luck ?
  • bwca7
    bwca7 Member ✭✭
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    I did it and it took a very long time for my data to upload. Apparently, "several" is a very relative term. I'd say it took a good 15 minutes for my data to upload, on a good connection. And I have only one account synced. If you have more than one account syncing and have a lot of history, it would stand to reason that it is uploading a boatload of data.

    But that's just one take on your issue.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
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    Hello @Jack755

    Thank you for the response and the additional details.

    Are you able to successfully update if you update through register?
    1. Open the transaction register for the account that is not downloading.
    2. Click the Gear Icon in the upper right of the register and select Update Now.
    3. Follow the on-screen instructions to complete the update.
    Do you receive any error messages when attempting to update this way?

    Thank you,

    -Quicken Tyka

    ~~~***~~~
  • Jack755
    Jack755 Unconfirmed ✭✭
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    Tyka,  Thank you for the response but NO the account will not update going through the register either ? Very strange. I tried resetting the account too. After resetting it logs in just fine and acts like normal with no error messages. But recent activity is not in the update ?
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
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    Hello @Jack755

    Thank you for the response, although I am sorry to hear that the trouble continues to persist.

    At this time I would recommend contacting support directly for advanced troubleshooting steps.

    https://www.quicken.com/support#contact-support

    Quicken Care has the ability to review the log files to investigate this issue further.

    Thank you,

    -Quicken Tyka

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