you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. With the issue you're experiencing I believe it would be best to Quicken Support via phone so that we're able to check logs and see what exactly is happening. I'll leave our hours down below so you can find a time that works best for you.
Quicken Phone Support Current Hours of Operation:
Monday through Friday
5:00 am to 5:00 pm PDT
Quicken Chat Support Current Hours of Operation:
Monday through Sunday
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