Unable to Update Online Accounts

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System
System Member admin
in Download, Add/Update Accounts (Windows)
This discussion was created from comments split from: Quicken Hangs during OSU.

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  • HeatherS
    HeatherS Member ✭
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    All of a sudden, none of my accounts are updating with Quicken for Windows. This problem has been an issue for over a week and my chat with support offered zero help. Why am I paying for this service? What is the remedy?
  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @HeatherS,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    We will need some additional information in order to better assist you further.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    Also, could you please elaborate on what exactly is happening when you attempt to update your online accounts? Are you receiving any specific error code(s) and/or message(s) that you can provide us with? And which financial institution(s) are you connected to? Last, which connection method are you using to connect (Express Web Connect or Direct Connect)? 

    Please, check back and let us know! Thank you.

    -Quicken Anja
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