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Error CC-501 When Trying to Add USAA Federal Savings Bank to Mobile & Web
ARsnic
Member ✭✭
Hi,
Several weeks ago, many of us had a problem with USAA Federal Savings Bank; you quickly resolved the problem for Quicken for Windows and am very impressed with the speed with which you did so.
Having said that, however, it's been over 3 weeks and I still get the same error, CC-501, whenever I try to add my USAA account back into Quicken for the Web and Quicken Mobile App. BTW, I followed you fix instructions to the T when the problem was occurring with Quicken for Windows.
Any idea when this problem is to be resolved?
Several weeks ago, many of us had a problem with USAA Federal Savings Bank; you quickly resolved the problem for Quicken for Windows and am very impressed with the speed with which you did so.
Having said that, however, it's been over 3 weeks and I still get the same error, CC-501, whenever I try to add my USAA account back into Quicken for the Web and Quicken Mobile App. BTW, I followed you fix instructions to the T when the problem was occurring with Quicken for Windows.
Any idea when this problem is to be resolved?
Tagged:
2
Answers
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Hello @ARsnic,
Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.
This error is being caused by USAA's new servers blocking access to our Mobile and Web Cloud sync which is why the connection is currently unavailable.
Our teams are aware of this issue and are still working with USAA to set up the Mobile/Web connections for the new USAA instance. Unfortunately, we do not currently have an ETA on when a solution will be available.
I do apologize for not having better news to share with you and for any inconvenience this may cause in the meantime! Thank you.-Quicken Anja3 -
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@Quicken Anja,
I am also having the exact same issue for many weeks now - finally got USAA-New interface w/Qkn desktop working perfectly, but suddenly couldn't connect Qkn desktop to Mobile/Web...but it ONLY doesn't connect for USAA accounts. Your explanation above seems to explain the current state of affairs.
Curious as to how we can know when the fix has been implemented? Do we just keep blindly trying to connect it every so often and/or keep coming back to this thread? Or is there a way to be proactively notified?
Thank you...2 -
[Removed - Rant]0
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Same issue here. Please notify when corrected.0
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Any updates, Really need the mobile app & web access, Please!! Thanks0
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I thought there used to be a way to get notified when a thread had a new posting. I don't see any way to do that on this page. I too would like to be notified when this issue has been fixed.0
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On every page in the upper right there is a star icon. If you select it that bookmarks it for you. By default any thread you bookmark will send you a notification whenever it anyone posts on it. Of course for an active thread like this, that might not be desirable. What would be better is if one of the Moderators creates an thread in the announcement section where only they can update them and have people bookmark that and they update it when there is new information.DonPottenger said:I thought there used to be a way to get notified when a thread had a new posting. I don't see any way to do that on this page. I too would like to be notified when this issue has been fixed.Signature:
(I'm always using the latest Quicken Windows Premier subscription version)
This is my website: http://www.quicknperlwiz.com/1 -
Wow! Not even the courtesy of a reply from Quicken Support! Well, I am up for renewal. Sad to say that after many years with Quicken I will be moving on to another software.0
