Capitol One not downloading

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palopetes
palopetes Member ✭✭✭
in Download, Add/Update Accounts (Windows)
On Quicken version R31.12; build 27.1.31.12, Capitol One transactions are not downloading. If I disconnect and reconnect with Capitol One, it does give me several recent transactions, several are duplicates. I can download a file by logging into Capitol One and downloading, then importing the transactions; however, one-step update is not working. It does work on Chase accounts.

Answers

  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
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    Hello @palopetes

    Thank you for reaching out on the community and telling us about your issue. I do apologize in the issue you're having. That is odd I'm wondering where exactly the issue is. I believe in this case it might help trying to see on a test file if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.

     https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

    Once you get the chance let us know what you're able to find out. From there we'll see what we able to find next.

    Thanks,

    Quicken Francisco


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