Why don't the names of reports print when you print reports? (Q Mac)

You received incorrect information. Report names do print in Quicken Mac, but not for the few remaining "old" reports.

If the report you are using is under Reports > Other Reports, or has a plain grey icon in the Reports screen, you are using one of the old reports. (These reports print the report title, too, but it's a small footer at the bottom of each page.) Most of the reports in Quicken now use the modern reports engine, and these print the report title big and bold at the top of the report.



EDITING TO ADD: I just went and read your whole transcript with the support representative. I'm just a fellow Quicken user, and I certainly have my times of frustration with Quicken policies and decisions, but I'd offer a few friendly suggestions when dealing with support representatives -- from Quicken or other companies -- that can lead to getting more help and possibly better outcomes.

Support reps for Quicken (or any company) don't always know the right answer. And some are better/more knowledgeable than others. But you diminish your chances of getting the help you're seeking if you ask arrogant questions or insult the person trying to help you. Why ask if a software bug will be fixed the same day you report it? You know that's not going to happen. Calling the program "profoundly stupid" (rather than "very disappointing" or "hard to understand" or "frustrating") makes the representative less inclined to do more to help you.

Remember that support representatives, for Quicken or any company, are only support representatives -- they are not the software engineers, product managers, company executives; they are not the designers or the decision makers. Treating them with respect will sometimes get them to go the extra mile to help you. Most support people who are on the phone or chat for 8 hours a day, day after day, would much prefer to end a call thinking "yea! I helped that person" instead of "what a jerk". Even if you determine they can't help you further, you can still be polite with the representative: "Look, I'm super frustrated with this issue. I know it's not an issue you're responsible for, so I'm not angry with you, I'm just very disappointed. Can I ask you to pass my frustration with this issue up the chain to company management?"

You'd be surprised how often showing courtesy/respect for a support person can lead to them offering additional suggestions or doing more research which might end up being helpful. I sometimes have to remind myself of this when I'm on the phone with a support person and can feel there frustration in my voice and words, and I've been pleasantly surprised to get better outcomes at times when I adjust my attitude towards the person trying to help me. Just my 2¢…

@c.ha  If you really want to use the old reports, then highlight the report title in the lower left corner. It's not optimal, but it's there.

But as I suggested, if you simply use the "new" reports, you'll have the titles large, bold and at the top of your reports. If not just for this reason, you probably ought to do this because eventually the "old" reports will be removed from the program, although I have no idea when this will happen or if they will automatically convert them to the new reports. Also, there have been some problems noted bu users with data missing from the old Category Summary report, and I strongly encourage not using that report. Chances are you can recreate your transaction reports using the new reports engine in relatively little time. If there's something specific about a report that you can't figure out how to do in the new reports, post a question here. Otherwise, you should be able to solve your problem in just a few minutes.

(I really don't think the developers are going to invest time in making fixes to the old reports, since they're slated for removal, but you could also post in Report a Problem about the elimination of the large report title; if they agree it's a bug, and it has an easy fix, they might fix it in a future update.)

Christopher, as I noted, I'm a fellow Quicken user. I have no way of contacting any specific chat support representative.

We all use Quicken differently. My experience is clearly different than yours; I have found that the new features introduced over the past several years have made the program work much better to fit my needs. Reports is one big such area, and until they introduced the new reports engine in 2017, I didn't even move off the old Quicken 2007. The reports have gotten a lot more capable since then, with the ability to specify rows and columns, the ability to selectively include transfers for cash flow purposes, and more control over expanding/collapsing details. The addition of QuickFill rules similarly filled one of the big gaps for me from the old Quicken 2007 -- and I'm happy that it's even better than they way Quicken 2007 did it. I'm happy that they recently added reconciliation tracking, to help deal with any future problems due to inadvertent changes in older data. Other newer features aren't things I use, but are important to other people. And yes, I still have a list of things I hope to see them change/add to the program in the future! The progress is far slower than any of us would like, but I do like the forward trajectory. Obviously that's a different point of view than yours, and I'm not trying to suggest that you're wrong; just noting that it's not as uniformly negative as it apparently is for you. If Quicken is full of frustration for you, and if you can find other software which better meets your needs, then you've found your path forward.