Thank you for taking the time to visit the Community although, I
apologize that you haven't received a response.
We will need a bit more information to be able to assist.
Please take a moment to review the information here and post back
with the year and version of Quicken you are currently running.
Please provide the name of the financial institution as well as the connection type that is being used.
To confirm the connection type, choose the Tools menu in the upper left then select Account List. Click Edit next
to your Account, then choose the Online Services at the top
The more information you can provide regarding this issue
will help the Community to better understand and assist.