Can't connect with Fifth Third Bank on Quicken App for IOS

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pwtaylor1941
pwtaylor1941 Member ✭✭
edited May 2022 in Errors and Troubleshooting (Mobile)
Although I have no problem connecting to Fifth Third Bank on my Windows desktop, I installed the Quicken mobile app on my iPhone 11 running IOS 14.3 and it gives me the message "Connectivity Error: Swipe to fix". When I swipe to fix I get the message: "We are unable to connect to Fifth Third Bank at this time. Please try again later". I've been trying for several days. Also, I am connecting successfully to ten to fifteen other banks/credit card companies.

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  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
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    Hello @pwtaylor1941

    Thank you for taking the time to visit the Community to report this issue, although I apologize that you have not received a response.

    If you have not done so already, please take a moment to review the steps and information available here.

    Please let me know if these steps work to resolve the issue.

    -Quicken Tyka
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  • pwtaylor1941
    pwtaylor1941 Member ✭✭
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    Tyka,

    I deactivated and then reactivated my account on my Windows computer and that solved the problem with my iPhone app. Thanks for the help.
  • duerlerjeff
    duerlerjeff Member ✭
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    Hello Tyka,

    We are having the same problem. We followed the steps outlined in your January 4 message above. When we do so, the mobile app correctly updates the Fifth Third Bank balance but triggers the same message about connectivity issues. The message reads: "We are unable to connect to Fifth Third Bank at this time. Please try again later."

    What now?

    Thanks,
    Jeff
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
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    Hello @duerlerjeff

    Thank you for the response and for letting me know the results of the troubleshooting steps.

    At this time I would recommend contacting support directly for advanced troubleshooting steps. 
     

    Quicken Care has the tools to review the logs and escalate the issue if necessary. 

    Thank you, 
     

    -Quicken Tyka 

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