Quicken Mobile for Windows hasn't been working properly for about 2 months.

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Lane Howlett
Lane Howlett Member ✭✭
edited May 2022 in Errors and Troubleshooting (Mobile)
See attached picture of the message I get every time I try to sync. After sync'ng I'll find that all account balances are up to date on the mobile app. However, the mobile app doesn't show any transactions that were added for the past couple of months.

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  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
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    Hello @Lane Howlett

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you're experiencing this trouble.

    If you have not done so already, I would start by resetting the Quicken cloud.

    1. Go to Edit > Preferences > Quicken ID, Mobile & Alerts.
    2. Click Reset your cloud data.

    Please let me know if this resolves the error.

    -Quicken Tyka

    ~~~***~~~

Answers

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Answer ✓
    Options
    Hello @Lane Howlett

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you're experiencing this trouble.

    If you have not done so already, I would start by resetting the Quicken cloud.

    1. Go to Edit > Preferences > Quicken ID, Mobile & Alerts.
    2. Click Reset your cloud data.

    Please let me know if this resolves the error.

    -Quicken Tyka

    ~~~***~~~
  • Lane Howlett
    Lane Howlett Member ✭✭
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    I thought I had tried that already, but I reset the cloud data after I got your message and the problem is fixed. Guess I didn't reset already. Thanks you.
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