Quicken Deluxe Crash when click on "Property & Debt"

For some reason, every time I click on the Property & Debt tab, quicken crashes. I've never been able to get there (in a few years of using the software on multiple machines).
I've done a validate and repair, and there are no reported issues. I have allowed the error reporting to go through, but no updates have ever resolved the issue.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @empirebattles,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    If you haven't already, I suggest you create a copy of your data file in an attempt to rebuild all of the internal lists and database tables. Then, try to Validate your data file again in the copied file by following the steps below. However, I do recommend that you also Save a backup of your data file first before trying these steps (just in case).
    1. Navigate to the File menu
    2. Select File Operations
    3. Copy...
    4. Leave the presets as is and click OK
    5. Wait for the copy procedure to complete
    6. Select New Copy and click OK - If Quicken reports an error when creating the Copy file, then hold Ctrl + Shift while you click File > File Operations > Copy. When prompted to "Ignore errors that prevent file copy?" click Yes. Note: Only do this if you receive an error as this may cause some data loss.
    7. Once the newly copied file opens, navigate back to the File menu
    8. Select File Operations
    9. Validate and Repair...
    10. Select Validate file
    11. Click OK
    12. Close the Data Log
    13. Close Quicken (leave it closed for at least 5 secs)
    14. Reopen Quicken and see if the issue persists.
    You can also try to Super validate the copied file by holding down the Ctrl + Shift keys on your keyboard while selecting Validate and Repair... (step 9) which will give you the option to Super validate file instead of Validate file.

    If this does not resolve the issue, you can either switch back to your original file or restore the backup you saved prior to performing the above troubleshooting instructions (both the original and backup files should remain unaffected by the steps performed in the copied file).

    Follow the steps below to switch back to your original file
    :
    1. Click the File menu.
    2. Look near the bottom of the options list.
    3. Select the data file you want to open. 


    Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

    Let us know how it goes!

    -Quicken Anja
  • empirebattles
    empirebattles Member
    I am using Quicken Deluxe Version R32.10 build 27.1.32.10 .

    I have validated, and super validated the file already, and it returns no errors.

    I have tried a completely new installation, on a fresh install of windows, starting a new data file, and the error persists.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @empirebattles

    Thank you for taking the time to visit the Community to report this issue, although I apologize that you haven't received a response.

    To test if the issue is isolated to the data file or the program, I would create a test file and validate the test file to see if you experience the crashing.

    A new file can be created by navigating to File > New Quicken File.

    If you do not experience this crashing, I would recommend restoring a backup prior to this issue occurring.

    Let us know how it goes!

    -Quicken Tyka
    ~~~***~~~
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