Quicken Cloud Sync Errors

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drgibson
drgibson Member ✭✭
edited May 2022 in Errors and Troubleshooting (Mobile)
After I click on the SYNC box, I get a message that I have a sync error which is referencing a transaction from 18 months ago. It says "the desktop transaction from 11/22/2019 for $54.90 did not sync etc etc. Then it says "refresh or delete your data and try again. I've got 10 years of data here, why would I want to delete that? Then I'll be starting completely over again and it won't be with Quicken for sure. The transaction is in just one account and is over 18 months ago and has already been cleared. I can't delete that one either. If I drop this account our of the list of accounts to sync, everything is fine. I though I read somewhere that there is a file I need to delete which I think I did once and it resolved the problems Any ideas???

Answers

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
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    Hello @drgibson

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response. If you have not done so already, I would start by resetting the Quicken cloud.

    1. Go to Edit > Preferences > Mobile & Web
    2. Click Reset your cloud data.

    Please let me know if this resolves the error.

    -Quicken Tyka

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