Amex circuit is broken error 1002

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checkyourmirrors
checkyourmirrors Member ✭✭
edited April 2022 in Download, Add/Update Accounts (Mac)
Started getting this message this morning, and didn't see anything current in the Online Issues Category. "Circuit is broken 1002 due to URL" AGGREGATOR_IN_ERROR (FI,_WEBSITE_UNAVAILABLE:ccscrape, 105). Since it also says this usually happens when Amex is blocking the Intuit IPS wondering what's up.
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  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
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    Hello @checkyourmirrors

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. To avoid excessive server traffic, American Express limits connectivity on Mondays. A CC-505 error will typically occur on Mondays for American Express accounts for this reason. It's recommended that you try updating at a later time. If you're still having the same issue at a later date pleas let us know.

    Thanks,

    Quicken Francisco


  • RickO
    RickO SuperUser, Mac Beta Beta
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    Are you connecting with Direct Connect rather than Quicken Connect? It works much better and is free for Amex. Make sure you're using FI name "American Express". See this:

    Choosing Direct Connect
    Quicken Mac Subscription; Quicken Mac user since the early 90s
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