Anyone else having trouble downloading account information from FedLoan Servicing?

FedLoan Servicing recently stopped working for me. Anyone else?

Best Answer

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Accepted Answer
    Hello @BTisdale

    Thank you for the response and the additional details.

    If you are still experiencing the CC-502 error please see the steps outlined here.

    If the trouble persists after completing these steps, please contact support directly for advanced troubleshooting and a review of the log files to determine the cause of the error.

    https://www.quicken.com/support#contact-support

    Support can perform in-depth troubleshooting as well as create a help ticket this will help gauge the impact an issue is having and help get the problem investigated further.

    Thank you,
    -Quicken Tyka
    ~~~***~~~

Answers

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @BTisdale

    Thank you for taking the time to share the details of your experience and feedback with the Community, although I apologize that you have not yet received a response.

    We'll need a bit more information to be able to assist.

    Please take a moment to review the information available here and post back to let us know what version and release of Quicken you are using as well as any error codes or messages.

    The more information you can provide regarding this issue will help the Community to better understand and assist.

    Thank you,

    -Quicken Tyka

    ~~~***~~~
  • KG3
    KG3 Member
    I am having the same problem, CC-502 error. For about 3 or 4 days now.

    Version R32.12
    Build 27.1.32.12
    Windows 7 32 bit
  • BTisdale
    BTisdale Member ✭✭
    Quicken Premier - USA
    Version: R32.12
    Build: 27.1.32.12
    Windows 10 Enterprise
    Windows Version 20H2 (OS Build 19042.928)

    @Quicken_Tyka, any additional info would be appreciated. FYI - I created a new file a couple of days ago, and, until this morning, I was unable to add accounts from FedLoan Servicing into the new file. This morning, however, I was able to do so. However, so far, i continue to get the CC-502 error when attempting to update my primary file with FedLoan Servicing data. I have run the validate and repair process and am not getting any errors.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Accepted Answer
    Hello @BTisdale

    Thank you for the response and the additional details.

    If you are still experiencing the CC-502 error please see the steps outlined here.

    If the trouble persists after completing these steps, please contact support directly for advanced troubleshooting and a review of the log files to determine the cause of the error.

    https://www.quicken.com/support#contact-support

    Support can perform in-depth troubleshooting as well as create a help ticket this will help gauge the impact an issue is having and help get the problem investigated further.

    Thank you,
    -Quicken Tyka
    ~~~***~~~
  • I have been having same issue for 3 or 4 days !
  • KG3
    KG3 Member
    Problem still exists for me, as expected (that support page is worthless once people start posting the problem). I guess I'll keep monitoring this thread in hopes something gets fixed.
  • BTisdale
    BTisdale Member ✭✭
    It started working for me for a couple of days, and it stopped working again. Again getting the CC-502 message.
  • GreyCrown
    GreyCrown Member ✭✭
    FedLoan Servicing appears to have the dropped the WWW from their URL. When trying to connect to the bank from within the Quicken account setup it fails. When I click on the link that is supplied so you can manually test a login I get a message back that the server cannot be found. The link (http://www.myfedloan.org/) does not work but (https://myfedloan.org/) does. How do we get that corrected. Thank You
  • GreyCrown
    GreyCrown Member ✭✭
    edited May 5
    FedLoan Servicing appears to have the dropped the WWW from their URL. When trying to connect to the bank from within the Quicken account setup it fails. When I click on the link that is supplied so you can manually test a login I get a message back that the server cannot be found. The link http://www.myfedloan.org/ does not work but https://myfedloan.org does. How do we get that corrected. Thank You
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @GreyCrown

    Thank you for the response and the additional details. 

    If Quicken is displaying an incorrect Homepage URL, the financial institution will need to report this URL change to the Quicken financial services provider through their account manager.

    This is the only method, as the financial institution can confirm that the URL in Quicken is truly incorrect and not just experiencing temporary difficulties. Quicken Support cannot make this change. 

    I apologize for not having an immediate solution at this time.

    -Quicken Tyka

    ~~~***~~~
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited May 6
    Here is what is showing in the Quicken internal file -
    the WWW link does in fact fail - but the AccountAccess link does get to the signin page
    54738    54738    54738    FedLoan Servicing    http://www.myfedloan.org/    1-8xx-699-2908    https://accountaccess.myfedloan.org/authentication/signIn.html?returnKey=CONSUMER-PORTAL    ACTIVE                   BANKING,ACCOUNTINFO&EXP-WEB-CONNECT   

    Quicken Subscription - Windows 10
  • BTisdale
    BTisdale Member ✭✭
    I sent an email to FLS in their website asking that they update Quicken on the new URL. I hope anyone reading this thread will do the same.
  • GreyCrown
    GreyCrown Member ✭✭
    I sent FedLoan an email requesting them to update the URL also. I discovered this a couple weeks back but thought they would have fixed it on their own...I thought wrong.
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