What do you think the chances that waiting 10 minutes would actually fix anything?

Chris_QPW
Chris_QPW Member ✭✭✭✭
Judging by all the posts on the forum about not being able to connect to the Quicken Services, and to wait 10 minutes I bet that waiting 10 minutes never works.  Clearly a login problem isn’t going to just go away, and it seems to me that assuming that your servers are overloaded is a bad “company policy”.
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Comments

  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    What are the odds?  Slim and None.
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Rocket J Squirrel
    Rocket J Squirrel SuperUser, Windows Beta ✭✭✭✭✭
    A long time ago, in a post far away, I suggested they change the error message to prompt the user to log out and in. You would think changing the text of the error message would be more efficient than answering the same question with the same answer multiple times a day.
    Quicken user since version 2 for DOS, now using QWin Premier Subscription on Win10 Pro.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    No @Rocket J Squirrel that would make too much sense!   ;)
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  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    I've never received the error, so I can't say from personal experience.  If a significant portion of users were successful after waiting 10 minutes, would we actually know?  I suspect only those that are not successful are likely to post.
  • oldngrmpy1
    oldngrmpy1 Member ✭✭✭✭
    Got the 10 minute error twice last Tues, on third try I Got one that said to try in 60 minutes!
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Sherlock said:
    I've never received the error, so I can't say from personal experience.  If a significant portion of users were successful after waiting 10 minutes, would we actually know?  I suspect only those that are not successful are likely to post.
    I agree, and that is why I was sort of wondering (but doubting that I would ever really get an "the" answer).

    I have never received such a message.
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    (I'm always using the latest Quicken Windows Premier subscription version)
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  • UKR
    UKR SuperUser ✭✭✭✭✭
    NotACPA said:
    What are the odds?  Slim and None.

    ... and Slim just left the office.
    Seriously, someone should fix the error message and, if it hasn't been done already, post an Alerts or Announcement notice to explain what to do.