Verizon Visa not downloading

I recently got a Verizon Visa card through Synchrony Bank. I added it to Quicken with no problem. When I run my daily One Step Update it connects to Synchrony just fine and the summary report says a number of transactions were downloaded. But when I open the register there are no transactions. If I run the update again, the transactions appear.

Any idea what’s going on and how I can fix this?

I also have an Amazon Store Card with Synchrony bank, but a different userId & password. Those transactions download just fine.

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