you for reaching out on the community and telling us about your issue. I do
apologize for the issue you're having. IF you're having issues with getting download ID's to appear in the box one thing you can attempt to do is deactivate and add the account back. I believe you're downloading the QFX file from the Banks website so you may just need to deactivate then import your qfx file again selecting your correct account. I'll leave steps down below.
First thing I'll
recommend is to save a backup to revert back to just in case. You can find how
to do so down below.
Next we'll try
deactivating all of the accounts. You can do so by following the article listed
Once all the accounts are
deactivated go ahead and follow the article here on reconnecting the accounts.
Let us know once you get the chance if this worked for you.