Unable to Update from Voya Since April 30th, 2021 OL-221

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DaveYearke
DaveYearke Member ✭✭
edited May 2021 in Download, Add/Update Accounts (Windows)
Good Morning,

Since 4/30/2021 I have been unable to update my Voya accounts. I am getting the dreaded OL-221-A error. I have reset and deactivated/reactivated my accounts several times, and even tried it from a backup I made on 4/28 to see if my data file had been corrupted (I also ran a validation check of my current data file).

Any advice would be appreciated. Thanks in advance.

Dave
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  • DaveYearke
    DaveYearke Member ✭✭
    Answer ✓
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    Just for closure on this topic, it started working a couple of days ago. I had not had time to contact Voya and did not do anything else. I guess it will just remain a mystery as to why it wasn't working for a couple of weeks.

Answers

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
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    Hello @DaveYearke

    Thank you for taking the time to visit the Community to report this issue although, I apologize that you have not received a response.

    Please identify the connection type of the affected account(s) to determine what next steps need to be taken. To do this, go to Tools > Account List, find the affected account(s), and confirm the connection type in parentheses in the Transaction Download column. 

    Direct Connect - You will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you to ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary. 

    Express Web Connect - Please contact Quicken Support for further assistance. 

    Web Connect (Importing a QFX file from your bank's website) - Receiving this error when downloading a QFX file directly from your bank's website indicates an issue with the file itself. You will need to contact your bank to report this issue.
    Please let us know what you find!

    -Quicken Tyka
    ~~~***~~~
  • DaveYearke
    DaveYearke Member ✭✭
    Answer ✓
    Options
    Just for closure on this topic, it started working a couple of days ago. I had not had time to contact Voya and did not do anything else. I guess it will just remain a mystery as to why it wasn't working for a couple of weeks.

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