Chase credit card not updating without reset each day

I have a Chase Sapphire credit card account and have been updating it in Quicken Mac for years. Recently, it won't update unless I reset the account first.

MacOS Big Sur 11.3.1
Quicken Deluxe 6.2.0 Build 602.38882.100

More specifically:
- I select the account update button, which runs and updates any accounts with new transactions. The Chase Sapphire account doesn't update.
- For the Chase Sapphire account, I select
- Edit settings
-Downloads
- Reset Connection
- I then go through the process of validating my credentials at the bank, and linking the account to my Quicken account for that card.
- New transactions then download properly.

Answers

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @Scott abbey

    Thank you for taking the time to visit the Community to report this issue although, I apologize that you're experiencing this trouble.

    I would recommend following the steps outlined here. This article does state that it's for 101/103 errors but these steps may remedy the issue that you're experiencing.

    Let us know how it goes!

    -Quicken Tyka
    ~~~***~~~
  • scott abbey
    scott abbey Member ✭✭
    I followed the steps outlined in the article. This morning there were no transactions download. I then reset the connection and got 8 transactions dated yesterday and today.
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