Sync errors with Wells Fargo

JSH56 Member ✭✭
Using Direct Connect, I am constantly getting sync errors with Wells Fargo when downloading account transactions. Repeatedly. (How can I add a screenshot?)

Institution Login Sync Error
Wells Fargo Bank
Error code: Unable to send institution Data

I've reset connection, logged out and back in, etc etc. It seems the transactions are downloading okay, though.


  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @JSH56

    Thank you for visiting us here in the Community to share your issue although, I apologize that you have not received a response. To fix this you will need to deactivate the account(s) then delete the stored password from the keychain and last reconnect the account.

    First, deactivate all the accounts associated with Wells Fargo. This will need to be done for all of the Wells Fargo accounts to work properly.

    To deactivate an account, select the account you wish to deactivate and follow the steps below.
    1. Click the Settings icon in the bottom right corner of the screen.
    2. Select the Downloads tab.
    3. Click on Disconnect Account.
    4. Click Done. Do this on each account with this FI.
    5. Quit Quicken.
    Second, delete Quicken passwords from the Keychain
    1. Open Finder and go to Applications > Utilities > Keychain Access app;
    2. On the left panel in the Keychain app, set the Keychains to log in and the Category to Passwords.
    3. Find and delete any entries that show Quicken or Quicken Connect and this FI name
    4. Quit the Keychain Access app and open Quicken.
    5. Third, update the bank list in Quicken
    Lastly, reconnect the accounts using the Add Account method.
    1. Select the (+) in the top right to act as if a new account is being added.
    2. Type the name of the financial institution and make the appropriate selection.
    3. Enter your login credentials and click Continue.
    4. When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.
    Please let me know if these steps work to resolve the issue.

    -Quicken Tyka
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