"Connectivity Error"

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Jim Russell
Jim Russell Member ✭✭
in Errors and Troubleshooting (Mobile)
I keep getting a "Connectivity Error. Swipe to Fix." message on my BofA checking and Visa accounts. But, swipe does NOT solve the problem. I have validated and repaired Quicken data and resync'd but nothing eliminates the messages on mobile app. Balances do appear to be the same on Windows Desktop and mobile app, though. Using latest versions of both apps.

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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @Jim Russell,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest resetting your cloud data from your Quicken desktop program and see if that may make a difference. However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). 



    If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

    Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.
    1. Sign out of your Quicken Mobile/Web app(s)
    2. On your desktop program go to Edit
    3. Preferences...
    4. Mobile & Web
    5. Make sure sync shows it's ON and click on Reset your cloud data 
    6. On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
    7. Wait for the sync reset to finish
    8. Navigate to the Mobile & Web dropdown menu 
    9. Select Cloud Sync to resync your data and to make sure no errors occur
    10. Wait for it to finish syncing 
    11. Sign back in on your Quicken Mobile/Web app(s)
    Once that is done, see if the issue still persists.

    Let us know how it goes!

    -Quicken Anja
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  • Jim Russell
    Jim Russell Member ✭✭
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    Did reset Data file and resync, but problem continues on Iphone app: "2 accounts need attention." Both are BofA, and both state "Connectivity Error. Swipe to fix." Because both are BofA accounts, suspect change in BofA interface. Please pursue with them.
  • Dale F
    Dale F Member ✭✭
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    I have the same exact issue on my iPhone Quicken app and my 3 Bank of America accounts. I took the steps above to reset my Mobile & Web preferences. It said "troubleshooting: Reset your cloud data" was successful. I am using Windows 10 Version 20H2 (OS Build 19042.1052). I use the iOS app on my iPhone using Software 14.6. I deleted the app twice including the data and I still get the "3 accounts need attention" "Connectivity Error: Swipe To Fix. Then the Try Again screens asking me to go to my Bank of America site and complete any required actions. I find not pending actions suggested on BOA website. Is this a bug? Do you have any other suggestions?
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
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    Hello @Dale F

    Thank you for taking the time to visit the Community to report this issue although, I apologize that you have not received a response.

    If you have not done so already, I would recommend taking a moment to review the steps and information available here. 

    Please let us know if these steps work to resolve the issue.

    -Quicken Tyka
    ~~~***~~~
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