Quicken doesn't display / download many transactions - some are recurring loan payments

I'm using Quicken online for Windows 10Home, R33.24 /, and have established accounts linked to our regular banking accounts. We have many automated, recurring payments e.g. home mortgage, home improvement loan, etc. For each of these, Quicken displays only some of the payments; many simply do not appear in the register. The most egregious example is a loan on-which we make weekly payments; Quicken currently displays only 3 payments during the past 3 months, scattered randomly through the period. Why is this happening and how can I get Quicken to display all these transactions? Thanks!


  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    Do you have all your accounts at the same bank - ?
    What bank is that... exact name - that is not downloading all of the transactions ?
    Quicken Subscription - Windows 10
  • BudgeterDad
    BudgeterDad Member
    Our daily-use bank account is with one institution; the loans in question are with others. I'm less concerned with tracking the loans themselves, than with the absence of the payment transactions from our primary bank account. I've disconnected and reinitiated web services, but the missing transactions remain missing--they just don't appear in the Quicken account register.
  • UKR
    UKR SuperUser ✭✭✭✭✭

    Transaction download problems with matching and adding new transactions correctly

    First please ensure that all optional settings in Quicken pertaining to recall, memorization, automatic categorization and renaming of payee names are enabled. You find those settings in Edit / Preferences / Data Entry & Quickfill and Downloaded Transactions. Additional settings can be found for the detection and processing of transfer transactions in Edit / Preferences / Transfer detection.

    Are you automatically accepting downloaded transactions into your registers?

    If you are relying on Quicken to "automagically" fill your account registers from downloaded transactions, you may run into problems. Despite all efforts by the Quicken programmers, the "Autopilot" (that's my name for the part of the Quicken program which processes downloaded transactions and converts them into new register transactions) is not infallible. For that process to work 100% of the time one would need a crystal ball because the information downloaded from the banks often is just too terse and cryptic.

    You should, at least for a while, turn off the "automatically accept downloaded transactions into registers" setting to gain better control over what is downloaded and what to do with it. Click on and review each downloaded transaction, make changes if necessary (e.g., to get a payee name = "Starbucks" instead of "POS TRANS 070119 STARBU", "POS TRANS 070219 STARBU", "POS TRANS 070319 STARBU" or to assign a category) before you click to accept each transaction.

    Any changes you make to downloaded Payee Names are remembered in Renaming Rules.

    Any other changes you make (add/change Category or Memo text) are remembered in the Memorized Payee List.

    Next time the same transaction for this Payee comes along, Quicken should remember and give you a better new register transaction.


    In case you have issues with transfer transactions not being generated correctly:

    For best results manually enter transfer transactions into your register BEFORE you download transactions from the bank which contain the transfer confirmations. For recurring transfers use scheduled reminders and enter them a day or two before the due date. Be sure to use distinct Payee Names for each transfer / credit card payment to avoid confusing Quicken - memorized payee entries.
    That takes the guesswork out of the Autopilot's process. Because a correctly entered transfer transaction already exists in your account registers, the Autopilot should just match the downloaded transfer transaction to the existing one in both accounts.


    Where are the "Auto-accept downloaded transaction" settings?

    There are two places where this is controlled in Quicken for Windows:
     - Globally, for all accounts, in Edit / Preferences / Downloaded Transactions
     - For each account individually, the global setting can be overridden from the Edit Account Details screen, Online Services Tab. Look for blue text "Automatic Entry is: ON / OFF". Click the text to change the setting.

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    Our daily-use bank account is with one institution; the loans in question are with others.
    Well - since we don't know your bank and/or loan institution - really hard to look for other situations - or suggestions -

    Quicken Subscription - Windows 10
  • BudgeterDad
    BudgeterDad Member
    Hello, sorry for disappearing for a few weeks. I travelled out of state several times (funeral, visited mom, took a couple days off) during the past couple of weeks.

    My primary banking, credit cards, and mortgage are with PNC. When I try to update accounts, sometimes it doesn't do at-all, sometimes it pulls transactions up to 1 or 2 days ago (I just updated at 1230am on July 3, and it pulled transactions up to July 1).

    Then it displays CC502 error.

    I've read on various forums that I have to deactivate online services, close Quicken, wait several minutes, then reactivate them.

    Sometimes that works, and the accounts update properly, but the next time I start Quicken, they don't.

    Sometimes that does not work, at-all, and I go several days or a week+ between being able to update.


    Thank you,
  • Quicken Francisco
    Quicken Francisco Moderator mod
    Hello @BudgeterDad

    Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

    With the errors you're experiencing it sounds like something may be wrong that needs to be checked. As such we would recommend contacting Quicken Support directly for the best assistance. I will leave our hours down below so you can find a time that works best for you.

    Click here to review Quicken Support's hours of operation.

    Quicken Francisco