Credit card account behaves as a savings account.

I have both credit card and savings accounts on Q Deluxe. Recently, I noticed that one of the CC accounts behaves like a savings account! (ie the font is black rather than red colored and each "charge" is deducted from a positive" amount in "balance" column while each "payment" is added to the "balance" column. Needless to say the "Balance amount is WRONG. Oddly, the "Online Balance" located at the bottom of the register screen is negative, red font and correct.

Does anybody out there have suggested corrections?

Comments

  • UKR
    UKR SuperUser ✭✭✭✭✭
  • volvogirl
    volvogirl SuperUser ✭✭✭✭

    First make sure you are sorted in Date order with the newest date at the bottom. If you are not then click the DATE Column heading to sort.
     
    Sounds like you're running a credit balance. Is the balance in red or black? Look back through your transactions and maybe you'll spot one that was entered backward. Or a payment in the charge column or a charge in the payment column. Look around back where this first started happening.  Or maybe you are missing some charges? 

    If the balance is in Black, it means you have a credit on the card.  Like if you overpaid the bill or got a refund for something you returned.   When you enter a charge it will reduce (decrease) the credit you have available on it.   And a payment will increase the balance.


    Also make sure you have the right starting balance.  If it's zero you might need to add a beginning balance for when you started the account in Quicken.


     The credit card balance you OWE should be in RED. If the balance is Black then it's showing the credit card company owes you and you have a credit balance. And then when you make a payment it's like the cc owes you more. So you need to go back though your entries and find where the balance switched to black to being in your favor.


    See this for more info.....

    https://www.quicken.com/support/positive-black-balance-credit-card-account


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