Synchrony Bank

I've always has problems with branded cards issued by Synchrony and the Quicken interface. The current one is with CareCredit. The statement will not download. Phone support said the issue was with the Synchrony and I should contact them to resolve it. REALLY??? We pay Quicken to do this for us. BIGGER ISSUE is that the program will not let a payment be scheduled without a bill. Phone supports answer is to mail them a manual check. Again - REALLY? Anyone else out there having problems with Synchrony (ironic name, isn't it?) statements showing up on Quicken?


  • jwkitz
    jwkitz Member ✭✭
    I have a similar problem with a Sam's Club card. My card isn't set up to automatically download transactions. I manually download them via .qfx files. The monthly statement works fine, but if I try to download transactions it bombs.
  • gayblazejr
    gayblazejr Member ✭✭
    This is what I got from Synchrony. Basically they are not on good terms with Quicken and have no intention of changing their position:

    Thank you for your recent inquiry regarding your Synchrony Bank account, and the opportunity to be of service to you.

    1) From the homepage, click on "View Activity."
    2) Filter the activity
    3) Go to the top of the page and click on "Download"
    4) Select the type of format that you wish to use
    5) Choose "Quicken/Quicken Books"

    You will receive a prompt to save the downloaded file at a particular location on your computer. Once saved, you can use the "Import" function to load transactions into Quicken.

    Please note the following:
    - Quicken downloads can only be completed through the Online Credit Center
    - Statement information cannot be downloaded from
    - Currently we only support Internet Explorer and Mozilla Browsers
    - We do not currently allow direct WebConnect downloads from within the Quicken software

    We hope these helpful hints were able to resolve the issue. If the issue continues, please contact the Quicken Support Center site at for additional assistance.
  • Robert Armani
    Robert Armani Member ✭✭✭
    Well, there's a better way of getting back at them; cancel their card(s). Less cards, better your score.  :)
  • Thomas Schill
    Thomas Schill Member ✭✭
    I have 3 Synchrony accounts, and all three do the same thing when I automatically download transactions. I receive all the transactions accurately, but the account balance is never correct. I can never reconcile the accounts. I have to resort to checking the account balance either on my statement or on the bank's website. I then just manually reconcile each entry. I think this is easier than trying to download a .qfx file and importing it each month.