Credit union not syncing with mobile

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stakmi
stakmi Member ✭✭
edited May 2022 in Errors and Troubleshooting (Mobile)
every time I try, I get the error that I can't do this now....to de-select, and try again later. Well its later and it still does not connect. Help

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @stakmi,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    First, could you please provide which desktop version release of Quicken you have currently running?

    • Windows: Help > About Quicken
    • Mac: Quicken > About Quicken

    Also, aside from the error message, does there happen to be any specific error code(s) associated with it that you could provide us with here, please?

    Please check back and let us know! Thank you.

    -Quicken Anja
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  • stakmi
    stakmi Member ✭✭
    edited July 2021
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    Hey Anja - thanks for getting back to me.

    here is a snapshot of the about Quicken

    it is giving a CC-501.
    I have also attached a snapshot of the error I am getting
  • Quicken Anja
    Quicken Anja Moderator mod
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    Thank you for the additional information.

    If you haven't already, please take a moment to review and follow the error-specific troubleshooting instructions found in this support article regarding error CC-501 with Mobile Sync.

    I hope this helps!

    -Quicken Anja
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