Problem with Updates - Connectivity Error: Swipe to Fix" returns

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rwmol
rwmol Member ✭✭✭
edited July 2021 in Errors and Troubleshooting (Mobile)
How come whenever there is an update to Quicken for Windows the "Connectivity Error: Swipe to Fix" returns? It was fixed on the prior update now after 34.20 the issue has returned.

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  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
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    Hello @rwmol, 

    Thank you for reaching out to Quicken Community. I apologize you are having this issue. I would recommend resetting your cloud data, then resync to your mobile phone. 

    To reset your cloud data select Edit >Preferences >Mobile and Web >Reset cloud data. 

    Hope this helps. Let us know how it goes!

    -Quicken Paloma 
  • rwmol
    rwmol Member ✭✭✭
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    Did that with no change.
  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
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    Hello @rwmol, 

    Thank you for your response. Could you try un/reinstalling the mobile app, and resyncing, please?
    Also, it would be helpful to have a screenshot of the issue. For instructions on attaching a screenshot click here. Please note that you may need to drag the file image into the response box. 

    Thanks, 

    -Quicken Paloma
  • rontobin
    rontobin Member ✭✭
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    None of the mentioned fixes worked for me. Still have”Connectivey Error “Swipe to Fix”, yet nothing is wrong. I’ve already reset cloud data. It’s just annoying.
  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @robtobin,

    Thank you for reaching out to the Community and adding to this discussion, though I apologize that you are experiencing this.

    Unfortunately, since the previous steps provided by @Quicken Paloma  have failed to resolve this for you so far, at this point, I recommend that you reach out to Quicken Support directly instead, for more extensive troubleshooting and possible escalation if they see fit.

    I apologize for any inconvenience this may cause! Thank you.

    -Quicken Anja
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