Citibank is downloading the balance for my cards but none of the transactions.

Hello @mail4dcm,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

We will need some additional information in order to better assist you further.

First, could you please provide which version release of Quicken you have currently running?

• Help > About Quicken

Also, which account type is the account in question (i.e.: checking, savings, credit card, etc)? And are you receiving any specific error code(s) and/or message(s) while trying to update that you could provide us with here, please? Last, do you have your register settings set up so downloaded transactions are automatically added to the account register, or do you normally review and accept transactions first before they are added to the register (this setting also normally displays a red flag in front of the account name in the left Account List sidebar)?

Please check back and let us know! Thank you.

Thank you for the additional information.

To start with, if you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connect Services. However, I do recommend that you save a backup of your data file first (just in case). Then, please follow the instructions provided below.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password
   

Once that is done, see if the issue still continues to persist.

Let us know how it goes!