Credit Card stopped updating (Mac)

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beeara
beeara Member ✭✭
edited May 2022 in Download, Add/Update Accounts (Mac)
I've tried to update my credit card (bank is TCM) today but it wouldn't work. In the past when this has happened, I've gotten some kind of message saying it didn't work and tells me to reconnect. No message this time but I went ahead anyway and deactivated account and then added it again. I tried to do direct connect but that doesn't seem to be an option with this credit card so Quicken Connect was the only option besides manual download. I went through all the steps and connected with the bank but still no update. Any ideas out there?
Thanks!
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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @beeara,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    To start with, if you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you save a backup of your data file first (just in case). Then, please follow the instructions provided below.
    1. Navigate to the Quicken dropdown menu
    2. Sign Out...
    3. Sign back in using your Quicken ID (email) and password 
    4. Follow the prompts to be taking back to your data file after signing in
    Once that is done, see if the issue still persists.

    Let us know how it goes!

    -Quicken Anja
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