Fidelity Inv/NB Works 1 Time then it fails, causing my Password to need changing
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JrBaconCheeseburger
Member ✭
I am a new user to Quicken. I use Quickbooks for my business and thought I should get something for home.
I have Quicken Premier.
The first time I started my file and added Fidelity NB/Inv it worked nearly fine, except it doubling my totals.
However, every single time I log in after that I go through the same process.
Before you ask
REALLY annoying...
I have Quicken Premier.
The first time I started my file and added Fidelity NB/Inv it worked nearly fine, except it doubling my totals.
However, every single time I log in after that I go through the same process.
- It tries to log in
- It says it cannot
- Usually it ends up causing me to reset my Fidelity password (11 times so far)
- It tries to log in
- It says my password is wrong (it is not)
- I remove the accounts and add them back
- It works 1 time
- Starts the cycle over
Before you ask
- yes I know my password
- yes I try to log in to Fidelity when it says I cannot
- It either works (because I just changed it and the failure in QB is just once) or it tells me in Fidelity I need to reset my locked account password.
REALLY annoying...
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Comments
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Hello @JrBaconCheeseburger
Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is odd I'm wondering where exactly the issue is. I believe it might help trying on a test file to see if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.
https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows
Once you get the chance let us know what you're able to find out. From there we'll see what our next steps will be.
Thanks,
Quicken Francisco
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