I cannot download updates when I am logged in Quicken.

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Wally S
Wally S Member ✭
in Download, Add/Update Accounts (Windows)
When an update appears I click on update and it goes through its procedure and when it comes to extracting files, I get an error that it cant complete update because the procedure is being used elsewhere.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @Wally S,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you don't mind, could you please provide a screenshot of the error you receive? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    -Quicken Anja
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  • UKR
    UKR SuperUser ✭✭✭✭✭
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    Check if Windows Defender Controlled Folder Access feature Ransomware protection is enabled.
    If so, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step in:
    https://community.quicken.com/discussion/7857675/faq-windows-defender-controlled-folder-access

    Do you use Trend Micro antivirus (or some other antivirus program)?
    If so, temporarily disable your antivirus for the duration of the installation process.


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