ONGOING 11/18/21 Citi Bank Citi Cards CC-502/102

Quicken Sarah
Quicken Sarah Administrator, Moderator mod
We are investigating reports of some users receiving a CC-502/102 error when attempting to add/update accounts with Citi Bank/Citi Cards.

This error is intermittent and may occur more frequently early in the mornings.  While we are working to resolve this issue, if the error is received, we recommend trying again later in the day.

To be automatically notified as updates and/or a resolution become available, please 'bookmark' this alert by clicking the bookmark icon in the upper right.

Thank you!

(Ticket #8758877)

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING: 9/2/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 9/10/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 9/16/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 9/23/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/1/21

    Our teams continue to work to resolve this error, however there is no ETA at this time for when a resolution will be available.

    We apologize for the inconvenience and thank you in advance for your patience!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/7/21

    This issue persists, with no available ETA at this time,

    We appreciate your continued patience while we work to resolve this!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/14/21

    Our team continues to observe intermittent spikes with some users receiving a CC-502/102 error when adding/updating accounts with Citi Cards and/or Citi Bank.

    We apologize for any inconvenience and are working to resolve this issue as soon as possible.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 10/21/21

    This is issue continues to be worked on, though we do not have an ETA available. We apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/28/21

    This intermittent issue remains ongoing at this time.  We apologize for any inconvenience, thank you!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 11/4/21

    Our teams continue to work to resolve this error, however there is no ETA at this time for when a resolution will be available.

    We apologize for the inconvenience and thank you in advance for your patience!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 11/11/21

    Our team continues to observe intermittent spikes with some users receiving a CC-502/102 error when adding/updating accounts with Citi Cards and/or Citi Bank.

    We apologize for any inconvenience and are working to resolve this issue as soon as possible.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 11/18/21

    Our teams are still working towards a solution for this issue. We do not have an ETA available at this time, though we appreciate your patience and apologize for the inconvenience.

    Thank you!
    -Quicken Anja