ONGOING 11/18/21 Bank United - CCSCRAPE.189

Quicken Sarah
Quicken Sarah Administrator, Moderator mod
Our teams are investigating reports of some Users receiving a ccscrape.189 error when attempting to add/update accounts with Bank United.

We have identified an internal error in the script that has been escalated to our service partners for further review and resolution, however at this time we do not have an ETA on when this will be resolved.

To be automatically notified as updates and/or a resolution for this issue become available, please 'bookmark' this alert by clicking the bookmark icon in the upper right.

Thank you!

(Ticket #8734017)

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING: 9/2/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 9/10/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 9/16/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 9/23/21

    This issue is still ongoing with no ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/1/21

    Our teams continue to work to resolve this error, however we do not have an ETA on when a resolution will be available.

    Thank you!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/7/21

    This error persists, however are working to resolve it as quickly as possible.

    Thank you in advance for your continued patience!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/14/21

    Our teams continue to work to resolve the internal script error causing the ccscrape.189 error, however at this time, this issue continues with no available eta for resolution.

    We apologize for any frustration or inconvenience experienced and thank you in advance for your continued patience while we work to resolve this matter.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 10/21/21

    This issue remains ongoing and our teams continue to work towards a resolution, though we do not have an ETA available at this time.

    We apologize for any inconvenience! Thank you.
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 10/28/21

    Adding or updating accounts with Bank United continues to return a "ccscrape.189" error. 

    Our teams continue to work with our service providers to resolve the internal script error and thank you in advance for your patience while this issue is being worked on.
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 11/4/21

    Our teams continue to work to resolve this error, however we do not have an ETA on when a resolution will be available.

    Thank you!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 11/11/21

    Our teams continue to work to resolve the internal script error causing the ccscrape.189 error, however at this time, this issue continues with no available eta for resolution.

    We apologize for any frustration or inconvenience experienced and thank you in advance for your continued patience while we work to resolve this matter.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 11/18/21

    Our teams are still working towards a solution for this issue. We do not have an ETA available at this time, though we appreciate your patience and apologize for the inconvenience.

    Thank you!
    -Quicken Anja