One Step Update fails to finish and application locks up

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tommys
tommys Member ✭✭
in Errors and Troubleshooting (Windows)
For the last few days when I attempt One Step Update, it fails to finish. In fact the application becomes unresponsive I I have to go to Windows Task Manager and forcible End Program to close Quicken. I have Windows 10 OS laptop with Quicken Deluxe, Version R29.22, Build 27.1.29.22 Thus I am unable to finish updating. Thoughts? Thank you.
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  • will824
    will824 Unconfirmed ✭
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    I'm having the same problem ....version R29.22, build 27.1.29.22
  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @tommys,

    Thank you for taking the time to reach out to the Community and tell us about your issue, though I am sorry to hear that you are experiencing this.

    To start with, the first thing that I suggest you try is to validate your data file by following the steps below--
    1. First Save a backup of your data file (just in case) 
    2. Go to File
    3. File Operations
    4. Validate and Repair
    5. Validate File
    6. Ok
    7. Close the data log that will pop-up after the validation has completed
    8. Close Quicken
    9. Wait at least 5 seconds
    10. Reopen Quicken
    11. Try again to see if the issue reoccurs/remains the same or gets corrected
    You can also try super validating which are the same steps as above except that you will hold Ctrl and Shift on your keyboard when clicking on Validate and Repair in order to get the option for Super Validate.

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • tommys
    tommys Member ✭✭
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    That worked. Completed first 11 steps and now no issue on One Step Update. Thank you!!
  • Quicken Anja
    Quicken Anja Moderator mod
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    You're welcome! Thanks for following up. Happy to hear it's fixed. :)

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • will824
    will824 Unconfirmed ✭
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    Proposed solution didn't work for me. Tried to validate file. Dialogue box showed partial validation and then error message "Quicken not responding." Tried to "super validate" and immediately got bugsplatt error dialogue box.
  • Beal
    Beal Member ✭
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    Did not work for me...... what next?
  • UKR
    UKR SuperUser ✭✭✭✭✭
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    Beal said:
    Did not work for me...... what next?

    What Quicken version and release, R xx.xx, are you using?
    Please capture an image of the File Information window (click Help, Shift-click About Quicken) and attach it here. To do so, drag and drop the image file into your Leave a Comment text box on this webpage.
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