Validate and repair recreating deleted transaction

I have a transaction that reappears after validate and repair. It was a dmaged trasastion that previous validation advised to delete and reenter which i did. Now when I have to run utility to solve any other issue I get this new transaction back.

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭

    More details, please.
    What version, edition level (Starter, Deluxe, etc.) and release of Quicken are you using?   US or Canadian version?
    Click Help / About Quicken (Mac: Quicken / About Quicken) to get this information.
    What version of Windows or Mac OS are you using?

    Sometimes a picture is worth a thousand words …
    Can you please capture one or more images of the parts of your Quicken window showing the issue, sensitive information blacked out as necessary to protect your privacy but annotated to describe the situation, and attach the image(s) here?
    https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windows

    https://community.quicken.com/discussion/7663259/faq-how-do-i-post-a-screenshot-in-the-community-from-a-mac

    Please save images to files of file type PNG, JPG, or GIF only. They're easier to work with than PDF files.



  • philliesphan0880
    philliesphan0880 Member ✭✭
    QUicken Premier R32.10 Build 27.1.32.10 US Version running on Win10. Trying to find the validation log file with the message to share
  • I reported this issue a while back and the same record keeps randomly appearing. I tried validating my file and it says it found a damaged transaction (this problem one) and suggests deleting. I do and eventually it reappears in my register for that account.
  • note I am now on R35.31 Build 27.1.35.31
  • Rocket J Squirrel
    Rocket J Squirrel SuperUser, Windows Beta ✭✭✭✭✭
    edited September 27
    Trying to find the validation log file with the message to share
    Look in %APPDATA%\Quicken\Log for a file named DATA_LOG.TXT
    [EDIT - sorry, I didn't notice I was responding to an old post.]
    Quicken user since version 2 for DOS, now using QWin Premier Subscription on Win10 Pro.
  • thank you. It was a new update from an old post because i am still living it. I will try your suggestion
  • datalog says it repaired transaction (like it always does except there should be no transaction to repair because i delated it. Seems like there is a problem in the data file itself that validation and repair cannot resolve.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Does the data log after Validate give you any hints as to what kind of a transaction it repaired?
    Or do you have any idea what this bad transaction actually looks like in your register or scheduled reminders or memorized payee list view?
    Perhaps an image snapshot of the error message and/or the suspected bad transaction will give us a clue ...
    You can also try adding a new transaction with a (slightly) different Payee Name before you delete the suspected bad transaction (I'm trying to make Quicken store the replacement transaction in a different sector of the database, away from the bad transaction's area)
  • i did add a new transaction before deleting the old. Happy to share a pic of it. it stays deleted for a few days and then like a zombie quicken brings it back. I can easily delete again but just a pain.

    this is msg in repair log
    Quicken repaired some transaction information. No action required.
    "Venmo" 2/12/2021 "Morgan" "Paid Insureance HSA for hospital"
  • separately in same log there is this msg related to same transaction. Of course i delete as recommended until the next zombie transaction appears

    The following transaction(s) involving transfers appear to be damaged.
    You should delete them and recreate as appropriate.

    Account Venmo: 2/12/2021 Morgan [Due to Morgan] $999.99
  • garysmith87
    garysmith87 Member ✭✭✭✭
    Are you using Sync to Mobile?  If yes, turn it off and delete the cloud dataset.  The damaged transaction is getting "re-synced" to your desktop from your mobile cloud data.  
  • sync to mobile is (and has been ) off. my mobile and web tab shows the 3 easy steps to setting it up. It was on at one point months ago but i removed it. I can look for remanant files if you tell me where .