can not download accounts from td bank and i have permission from the bank

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pjmurano
pjmurano Member ✭✭
in Download, Add/Update Accounts (Windows)
can anyone help with direct connect

Answers

  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
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    Hello @pjmurano, 

    Thank you for reaching out to Quicken Community, although we apologize you are having this issue. To better assist you more information is needed. For instance, what error codes or messages are you getting? How long has this issue been occurring? 

    Please elaborate so that we may provide proper guidance. 

     -Quicken Paloma 
  • pjmurano
    pjmurano Member ✭✭
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    2940a just started this morning. i reset my user name with the bank and i am connected but i can not update my accounts nor ca i add them to quicken using windows and have the current version
  • pjmurano
    pjmurano Member ✭✭
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    294 a is the error code
  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
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    Hello @pjmurano, 

    Thank you for the response and the additional information. Below is attached a file with more information regarding error OL-294. 

    https://www.quicken.com/support/error-when-using-quicken-online-services-ol-293-or-ol-294

    When you have a moment please attempt the steps above and let us know how it goes!

    -Quicken Paloma
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