Problems with connecting to Truist Bank

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jonathanaarons
jonathanaarons Member ✭✭
edited January 2022 in Download, Add/Update Accounts (Windows)
I was able to connect to Truist Bank and download my accounts. When I try to update, quicken gives me a CC-502 error. Any suggestions

Answers

  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
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    If you have not already done so, you might want to read the following Support Article: Error When Updating Accounts: CC-502 [Support Article].

    (Quicken Classic Premier Subscription: R55.15 on Windows 11)

  • jonathanaarons
    jonathanaarons Member ✭✭
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    Thank you. Will check it out.
  • jonathanaarons
    jonathanaarons Member ✭✭
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    I read the support article. Did what it said. I still cannot connect to Truist bank and get CC-502 error. Any other suggestions?
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    edited December 2021
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    The last step in that Support Article says if the troubleshooting steps fail then Quicken Support should be contacted.  With CC-502 error codes that persist it indicates a possible problem on the server that we cannot fix.  If it is this server problem then they will need to do something on the server to fix it.
    There is a link in that Support Article for how to contact Quicken Support.  You can also, from within Quicken, go to Help > Contact Quicken Support.

    (Quicken Classic Premier Subscription: R55.15 on Windows 11)

  • jonathanaarons
    jonathanaarons Member ✭✭
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    Thank you. Talking to quicken support now.
  • Quicken Jade
    Quicken Jade Alumni ✭✭✭✭
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    Hi @jonathanaarons, I'm very sorry you're experiencing this issue. Unfortunately, a CC-502 is an error that needs to be escalated on our end so you would need to contact Quicken Support for a resolution on this issue as @Boatnmaniac suggested. 
  • jonathanaarons
    jonathanaarons Member ✭✭
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    Thank you. Talking to them now.
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